I AM writing this letter of concern to address the following issues:
• We received a letter of disconnection fee on April 13, 2007. My mother, Servillana Mendoza and a family friend, Dorothy Olaya went to your office to immediately address the issue. They spoke to Ms. Arlene Lizama from the accounting office to seek some advises on how to address the problem. They were advised to write a letter of contest to avoid a disconnection. The letter was faxed on April 16, 2007 at 9 a.m.
• Thinking that the issue has been resolved, we never anticipated for a disconnection on April 23, 2007 at 3 p.m. in spite of the fact that we are up-to-date with our CUC payments.
• On the day our power had been disconnected, my brother, Roy Mendoza, went to your office to address this matter with proper documentation of receipts (on power bills that were paid). We were hoping that CUC would restore our power that afternoon.
• Since no action has been taken by CUC despite our appeal, my mother and my aunt, Lucy Reyes, went to you office to seek an audience with Mr. Ed Williams with the presence of Ms. Arlene Lizama (CUC accountant) to appeal our case.
• They were told by Mr. Ed Williams that in order for our power to be connected, we must provide the following documents:
1. Lease agreement from the owner’s property
2. Letter of authorization from the land owner allowing my family to continue residing at the premises where our house had been built since 1982.
• Aside from the required documents, we were asked to pay the following before our power bill be reconnected:
1. Reconnection fee
2. Change of name
3. Security Deposit
• I, Maria Mendoza, on behalf of my parents would like to protest this injustice and inhumane treatment that we have gone through. In the first place, why should we pay a reconnection fee, a change of name, and a security deposit when we have no past due or outstanding balance on our power consumption with the exemption of the water dispute that we settled at the accounting office? However, your office claimed that you never received the faxed dispute letter on the specified date it was sent. The letter was only cleared today, Tuesday, April 24, 2007.
• Secondly, the bill that was under the name of my father since 1982 does not have anything to do with the disconnection of our power. May I reiterate that we have no existing balance to CUC with our supporting receipts? Why did we have a disconnection? I do not see any logic on why we must pay these dues (reconnection fee, change of name, and security deposit).
• We have been residing at Chalan Piao since 1982. Our bills are under the name of my late father, Conrado Mendoza who passed away on July 24, 2005. We have been paying our bills even after the death of my father. I do not understand why we must undergo this ordeal of injustice. Why is it after the disconnection of our power that these changes have been addressed? Had we known that the death of my father had something to do with these changes; we would be more than willing to comply.
• On behalf of my family, we do not deserve to undergo these unjust treatment, emotional distress and deprivation of comfort. I believe that we should be given justice on this appeal.
We hope to have this matter resolved in a fair manner. We ask for your prompt action to reconnect our power.

MARIA MENDOZA
Chalan Piao, Saipan