LIKE the problems with the Commonwealth Utilities Corp.’s power generators, the entire CUC needs serious overhauling when it comes to delivering services to their valuable customers.
And it may occur to anyone, there seems to be a new department within CUC — customer extortion department or CED.
This infamous department’s modus operandi is to find ridiculous reasons and/or excuses to extort as much money as possible, as if the unreasonable fuel charges aren’t enough for us to fathom.
What I meant by this is the fact that you will be assessed with ridiculous reconnection and other unrelated fees. You can rest assured that any day now (even during weekends), you will have the honor of witnessing the department’s effective tactics in bringing chaos into your daily lives by fabricating reasons and/or excuses to have your power cut off. Yes, without due process of the law, you shall be judged and you shall be deprived of your rights and the necessity to have power.
As if their tactics are within the legal guidelines with CED, it is a status quo to even summon any police officer to give aid in this injustice; let alone, escorting this police officer into your property without your permission. I see this as another stupid way of in wasting the peoples’ tax money, as if they do not have other crimes to tend to.
I am compelled to write this letter to share my excruciating, frustrating and bitter experience with the entire CUC organization. It is imperative that we, as moral law-abiding citizens, know our rights should judgment day come sneaking up behind our back doors.
Be that as it may, I encourage every citizen to take part in this by writing down every event in accordance with minutes, hours, days, and (like in my case) weeks. Do not be intimidated and/or discouraged by CUC’s ludicrous and unnecessary run around and beat around the bushes tactics at the CUC black-hole (customer service), or the intimidating and frustrating interrogations with the criminal investigators, or even in the presence of the CED executives. They may be wearing DPS, CUC, CED uniforms and/or executives in neatly pressed pants with colorful necktie; nonetheless, we are equal in the eyes of the law. Write every event so that when you are finally fed up, your last resort is to seek help with the nearest lawyer at any nearby law firm. This new dept’s tactics need to be tamed down, if not, stopped at once! When you’re helpless, remember, you are among many that are living in a society where the laws of the land always prevail.

WILBERT G. ROSPEL
Dandan, Saipan