Marianas Variety

Last updateThu, 20 Jun 2019 12am







    Wednesday, June 19, 2019-7:24:12P.M.






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DPS: 911 phone line OK

THE Department of Public Safety’s 911 emergency phone line is working just fine, DPS public information officer Dre Pangelinan said in response to a woman’s complaint last week.

On Thursday, a toddler fell from a sedan moving northbound, with its door open, on Beach Road in San Jose.

A woman who saw the incident said she called 911 four times but her call did not go through. A couple of other witnesses also called DPS 911 and stated that the emergency line was not working.

Pangelinan said upon reviewing the complaint, “there was no evidence found of a down 911 line.”

The central dispatch office had been receiving calls coming in from the 911 emergency line nonstop throughout the day, Pangelinan added.

He said DPS “would like to thank the public for bringing up the issue to the DPS central office, as this is an issue that requires close attention.”

Pangelinan said DPS has tested the 911 system and verified that all 911 calls are being routed to their respective dispatch centers.

DPS at the same time “reminds the public to refrain from calling emergency numbers just to test its functionality, and only call 911 in an emergency.”

According to the Department of Fire and Emergency Medical Services, the victim was an 11-month male Chinese tourist. His mother was driving the sedan and the toddler was not secured in a car seat, DFEMS added.

DFEMS public information officer Derek Gersonde said an ambulance unit and emergency medical technicians were dispatched to the scene after he received a call from a witness.

He the person who called him said that DPS 911 was “not answering.”

Gersonde said the toddler did not sustain any serious injury.