(SCC) — The Saipan Chamber of Commerce is thrilled to announce its upcoming second quarter professional development training, led by Jim Arenovski of Island Training Solutions. The training is scheduled to take place on Wednesday, June 28, 2023, offering two sessions to accommodate participants’ availability. The training will be held in the Island Training Solutions training room on the 6th floor, Suite 604 of the Marianas Business Plaza.
The morning session is from 9 a.m. to 12 noon while the afternoon session is from 1:30 p.m. to 4:30 p.m.
Customer service is a critical aspect of any successful business, and this training aims to equip attendees with the essential skills and knowledge required to deliver exceptional customer experiences.
Registration fees for the training are set at $50 for Saipan Chamber of Commerce members and $60 for future chamber members. The chamber is offering a special discount of $5 per individual when enrolling three or more participants.
Key concepts to be covered in the training include:
1) Understanding customer perceptions and expectations
2) Delivering the POWER of FRIENDLY
3) Customer service attitude
4) Anticipating customer needs
5) Taking ownership of the customer
6) Handling difficult customers
7) Professional phone skills
Registration for the 2nd quarter professional development training is now open. Interested individuals can sign up today by visiting the Saipan Chamber of Commerce website at www.saipanchamber.com/.
You can also contact the chamber at (670) 234-7150 or email contactus@saipanchamber.org for further assistance.
The Saipan Chamber of Commerce encourages businesses across all sectors to take advantage of this valuable training opportunity. Investing in staff development will undoubtedly contribute to the retention of existing customers and attract new ones, ultimately driving business growth and success.
The chamber accepts cash, check, and major debit/credit cards. It also accept payments in person or over the phone. In-person payments may be made at the chamber office located at the Marianas Business Plaza, Suite 201-A, 2nd Floor. It is open Monday to Friday, 8 a.m. to 12 noon, 1 p.m. to 5 p.m. Closed on weekends.
The Saipan Chamber of Commerce is a non-profit organization whose mission is to empower our enterprises as a resource, advocate, and connector for Saipan’s private sector. Its vision is to create an island where businesses, families, and communities succeed as one. For more information or to learn how to become a chamber member, visit www.saipanchamber.com, call (670) 234-7150, or visit the 2nd floor of the Marianas Business Plaza (Suite 201-A).
