Staff, intern/volunteers of the House Committee on Education, Health and Welfare chaired by Rep. Ralph DLG. Torres are now processing data collected from patients, visitors and CHC employees.
“After seeing the big picture, we’re now more focused on what to do,” said Torres, R-Saipan, in an interview with the Variety.
He said he was “baffled by the negative impact” of the survey’s initial input.
“Similar issues and concerns were raised, consistent with lack of doctors, salary and customers’ service. There is also lacking of communication between the employees and the administration,” Torres said.
There might be a committee meeting next week to discuss the report, he added.
Department of Public Health acting Secretary Pedro Untalan was in a meeting yesterday when the Variety sought his reaction.
Torres said his committee conducted the survey to know the public’s concerns.
“I’m now processing [the results],” said Frannie Demapan, Torres’ research assistant focusing on public health.
She said she is preparing a report and recommendation, including pie charts and graphs.
Demapan said after the committee hearing, her report/recommendations will be presented to the Legislature, Office of the Governor, the Department of Public Health and the public.
She said there were 101 patients and visitors who responded to the “CHC Patient and Visitor Survey.”
154 employees and 11 doctors participated online, she added.
“We’d really like to get more patient feedback, but it seems that patients are not taking the time and energy to fill out the survey,” Demapan said.
Regarding the patients’ initial feedback, Demapan said “the same negative things were brought up — they’re insightful and most especially there were recommendations.”
