TWO pay service kiosks were activated by the Commonwealth Utilities Corp. on Wednesday afternoon to provide its customers with additional consumer payment options.
“These are the two of six kiosks,” CUC Executive Director Gary Camacho said. “We have four more being prepared that will be eventually installed at satellite locations throughout the islands for the convenience of the consumers.”
He said the pay service kiosks will reduce interaction between consumers and CUC employees for service payments, and comply with the Covid-19 protocols.
The two new pay service kiosks were installed in the CUC cashier and customer service office at the Joeten Dandan building.
CUC chief of administration Betty Terlaje said customers need their account numbers to access the kiosks and make payments.
“When you register your account on the CUC online system, you can see your billings, payment history, and the charges within the past 12 months and even further,” Terlaje said.
“It’s a very friendly layout and very easy to read,” she added.
The pay service kiosks accept credit cards and debit cards only, but there is no additional charge when using the pay service kiosks.
“If consumers don’t have time to register, and they are in a rush or hurry, and they only want to do a quick pay there’s also a feature for that,” Terlaje said. “Enter the CUC account number, the amount to pay, and it will ask for your debit/credit card number. Another thing they need is an email address for the system to send them their receipt.”
The CUC pay service kiosks are touchscreen enabled and also features a payment option for prepay power load, Terlaje added.
She said the kiosk’s interface is designed to be informative and convenient for the consumer.
Consumers can still pay online or at the CUC cashier window, Terlaje added.
“We are really trying to promote the online payment option so that consumers do not need to wait in line, and with the pandemic and social distancing the line will seem longer.”
As for consumers who need assistance to access the kiosks,
“our customer service staff are available to help,” Terlaje said.
Commonwealth Utilities Corp. chief of administration Betty Terlaje shows how the pay service kiosk touch screen interface works.
Commonwealth Utilities Corp. senior administrative technician Alyssa King makes a payment using the pay service kiosk.
