DOCOMO Pacific on Friday unveiled its new space for an expanded operations in Gualo Rai creating 29 more jobs for locals.
From the initial 10 telemarketers when it opened in September last year, the Docomo Pacific Call Center’s manpower increased to 39 U.S. workers.
Governor Arnold I. Palacios in his remarks prior to the ribbon cutting ceremony thanked Docomo Pacific “for believing in your community, for believing in the CNMI.” He thanked the company for its commitment to work with his administration and the commonwealth as a community, “so here it is, thank you so much.”
He said, it was indeed his pleasure and honor to join Docomo Pacific in celebrating a remarkable milestone. Docomo Pacific, he added has long been a trusted and valued partner in the region and the NMI community to making families, businesses and government services through cutting-edge technology and exceptional services.
“Today’s expansion is not only a sign of business growth, it is a sign of commitment. A commitment to our community, our people, our economy, and our collective future. This investment raised more than just the new infrastructure. It brings opportunity, it means more local jobs, more skill building and more chances for our people to thrive professionally right here at home,” he said.
The governor also thanked the members of the Legislature, Senate President Dennis James C. Mendiola and Speaker Edmund S. Villagomez for continuing to work with the executive branch and the business communities to make things better. “And you know what? We need to just ignore the noise. Let’s get things done,” he added.
Docomo Pacific President and Chief Executive Officer Christine Baleto in her opening remarks remembered that “just last September, I stood before you with a bold vision: One, centered on expansion, globalization and creating new opportunities for the people of the Marianas.”
“I made a promise to create more jobs, enhance customer service and invest in the local workforce. Today, I am honored to stand before you, not only to reaffirm this promise but to deliver on it. The build up of our customer center operations makes more jobs filled by our own people. And our own people taking care of our customers,” said prior to the ribbon cutting ceremony,” she said.
She also said that she decided to eliminate the outsourcing of their customers service operations and position CNMI as the main call center hub for Docomo Pacific because “I believe in our islands. I believe in the caliber of our talents, the strength of our people, and our culture that helps us to help others.”
With its call center expansion, Baleto said, the Docomo Pacific endeavored to achieve faster, more responsive representatives who, not only know the business, but also understand the people. “They bring an intrinsic understanding of our culture, of our values and our own way of life,” she said.
Baleto acknowledged the tremendous support of their government partners saying that a successful business does not thrive in isolation, it thrives through partnership, collaboration and shared ambition. This is why she wanted to take a moment to recognize Workforce Investment Agency Director Frances Torres and entire WIA team as the dedication of the agency’s empowered individuals have been instrumental in making Friday’s expansion possible.
She also recognized the Marianas Management Corp. the Joeten family, and the team at MJ enterprises for the soon-to-be new whole space that will now become a part of Docomo Pacific operations.
“Governor, government leaders thank you all for your unwavering support,” she said.
