HAGÅTÑA (The Guam Daily Post) — Local telecom companies are moving to get services back up online, now that damaging conditions from Typhoon Mawar have subsided.
Docomo Pacific, GTA Telegram and IT&E issued statements regarding service outages.
- Docomo
“We continue to assess the damage caused to our infrastructure and are committed to restoring full connectivity in your areas. As our field teams work around the clock, we will inform you of our progress via our social platform,” Docomo said.
The company announced that there would be no disconnections or data caps until further notice, and prepaid customers would remain connected even without load. Restoration efforts were in full swing since early Thursday morning, according to the company, and getting service back up was the top priority.
“Generators are quickly being deployed to ensure a stable power supply for mobile services in areas experiencing power disruptions. Updates on home internet, cable TV, and home phone will be forthcoming once our team has completed our assessment.”
- GTA
GTA stated that stores and call centers remain closed, but installation and repairs will be prioritized as soon as island power is restored.
“We have dedicated teams primarily focused on recovery efforts. The immediate priority is our core network and the areas that serve critical infrastructure for public safety and health,” GTA said.
“We appreciate the community’s patience during this time. Updates will be provided on our social media channels.”
- IT&E
IT&E stated that they were working with village mayors offices and the local government to get service teams into areas that are not reachable due to fallen trees and other debris.
“Our crew has been working 24/7 to safely deploy generators to areas we can access,” IT&E said.
The IT&E fiber network in the southern region sustained damage in several locations, which will affect southern subscribers.
“Our teams are currently in the areas working on restoration. We will be providing an update on the status of the southern sites later today. We apologize for the inconvenience, and we truly appreciate your patience and understanding,” the company said.
A communications tower at the IT&E Headquarters is seen on May 22 in Harmon. David Castro/The Guam Daily Post
