(Press Release) — Bank of Guam announces the automatic deferment of payments for all existing consumer loans for customers in the CNMI and Chuuk.
Affected customers in Guam may request deferment arrangements at any of our branch locations or by emailing [email protected]/.
Payments will automatically defer for three months regardless of account status. Customers with scheduled automatic deductions or payments will need to arrange for those payments to pause during the deferral period.
Customers who want to continue to make payments may do so.
Scheduled loan payments
• FTMs or auto payments via a Bank of Guam account: Customers who want to move their transfer date from their Bank of Guam account can email the Loan Support Department at [email protected] or call our Familia Contact Center for assistance. Requests can also be made via secure message in online banking.
• FTMs or auto payments via all other bank accounts: Requests to move their transfer date that pull from accounts with other financial institutions must be made 4 business days prior to the next scheduled transfer date.
• Payroll Deductions: Customers that have payroll deductions should contact their employer to temporarily stop payroll deductions during the deferral period.
• Recurring Payment via Online Banking: Customers that have scheduled recurring payments through online banking who wish to pause upcoming payments should log into their online banking accounts and adjust their next payment date.
Deferment requests for the following will be handled on a case-by-case basis. To make a request, customers can email the following:
• Auto Loans: [email protected]
• Credit Cards: [email protected]
• Mortgages: [email protected]
• Commercial Loans: [email protected]
“Our community has faced disasters before, and we know that the road to recovery will be a long one. As The People’s Bank, we are committed to easing the burden where we can and supporting our communities through the days ahead—because in moments like these, progress comes from resiliency and standing together to rebuild Stronger Every Day,” said Joaquin P. L.G. Cook, president and chief executive officer.
