(CUC) — The Commonwealth Utilities Corp.’s network system has been restored. Employees are once again able to access the Customer Information and Billing System. However, the customer service representatives are still limited and operating manually until the system is fully updated.
It is important to note that the system is still being updated, which means that some customers will not have a precise balance on their account at this time. For some customers, charges and payments require manual updating to bring their accounts up to date. All manual transactions processed while the system was offline are also being updated onto customer’s accounts. Thus, when making utility payments online or at one of our CUC Customer Centers, your account balance and payment receipts may not reflect an updated balance. CUC staff will need a few days to reconcile and update the accounts, as well as enter all manual transactions that were processed while the system was offline the past few weeks.
CUC would like to assure all its customers that all data will be restored on the system and will reflect an accurate account of each customer’s balance upon full restoration. Please continue to bring in your latest utility billing when visiting the CUC Customer Center for better assistance.
Customers are also advised that utility bills scheduled to be mailed during this recovery period are delayed. CUC will not penalize customers for late payments or disconnect any delinquent customer as a result of our system being down. More importantly, CUC assures all its customers that any personal data on CUC’s systems are secured and inaccessible to unauthorized users.
As for CUC’s Financial System, restoration is still ongoing and is expected to be restored soon.
Please visit CUC’s website at www.cucgov.org or its Facebook page for updates on this matter. For emergencies or customer service assistance over the phone, please call 664-4282 to speak with a customer service representative.
CUC encourages its customers to make payments at Bank of Guam, Bank of Saipan, or at any of the CUC Customer Centers on Saipan, Tinian, and Rota. CUC management appreciates your patience and understanding and apologizes for any inconvenience this has caused anyone.
