I wrote an editorial regarding the way CUC issues billing and its inappropriate activities when collecting and hearing an appeal from a disgruntled customer who has legitimate reason to appeal a decision made by a lower ranking official.
I vehemently argued that when a decision is made by a lower rank official and a customer disagrees with it, a due process should be given to them so that the upper echelon management with the rightful authority can hear them.
CUC has been improving as of late.
Our power generation has improved from daily blackouts to where we are now.
Billing and collection is also improving although slowly but surely.
Just recently, I saw on the news CUC giving disgruntled customers’ access to be heard regarding billings that are wrong.
This is definitely a good improvement.
It is developing the line of an effective feed back communication for a customer to be heard as provided by the basic due process application.
Mr. Muna and his rightful crew who are helping should be given credit where it is due.
Like I said, we had faith in you that you will fix this problem that is making us feel like we are helpless.
You are doing a great job Mr. Muna and we would like to thank you for it. Keep on, trucking sir. You are the man.
ALFRED A. PANGELINAN
San Vicente, Saipan
